Bounced Contacts
Bounced Contacts are those for whom the email address on file has been determined to be invalid. It may be that the email on file does not actually exist or that the inbox is currently unable to receive communications due to being full.
Either way, Paminga will filter out Contacts who bounce from future mailings automatically to help protect your send reputation.
Unbounce a Contact
Unlike unsubscribes, bounce status is not as cut and dry as a contact requesting to no longer be contacted. Bounces can occur for many reasons, some of which may be resolved, making the recipient eligible to receive communications once more.
In Paminga, unbouncing a Contact is easy:
Navigate to the Contact Details page. On the right hand side of the contact details you will see an option for "Mailable Status". Dropping this option down will provide you with the contacts bounce status, as well as the date and time in which the contact bounced as well as the reason for the bouce.
If the Contact’s email address is set to “Bounced”, you’ll now see a button that allows you to reset the Contact’s bounced status. This button is labeled "Unbouce This Contact".
Simply click this button and confirm via the pop up that you want to unbounce the Contact.
Mass Unbounce Contacts
If you have more than a few Contacts who you wish to unbounce it can be more efficient to leverage a .CSV file to reset their status via a CSV Upload.
Your .CSV will need to have two columns:
- Contact ID (As an alternative, you may use “Email” instead)
- Bounced Contact
The Contact ID or Email column will be used to specify which contact file you are updating. The Bounced Contact column should contain the value “False” for each contact you wish to unbounce.
Once the .CSV is uploaded the all contacts bounced status on the file will be reset.
