Unsubscribed Contacts
Unsubscribed Contacts are those who are completely opted out of Marketing Communications in your Paminga Instance. A Contact can become unsubscribed at any time. Once they do they will automatically be filtered out of future mailings, even if they unsubscribe partway through a campaign.
Request a Resubscribe
On occasion, it may be appropriate to request to have a Contact resubscribed. Resubscribed contacts are those who were previously unsubscribed, but who wish to receive future communications.
The process for requesting a resubscribe is simple, however, company's should use careful consideration before having a Contact removed from their unsubscribe list. Your company may have a policy in place for properly determining which contacts are or are not eligible to be resubscribed.
To Submit a Resubscribe on behalf of a contact in Paminga
Navigate to the contact's details page. On the right hand side of the contact details you will see an option for "Mailable Status". Dropping this option down will provide you with the contacts subscription status, as well as the date and time in which the contact unsubscribed.
To resubscribe a contact, you can select “Resubscribe This Contact.” This can also be done within Actions, under “Resubscribe this Contact”. Upon selection a pop up will appear in which you are asked to add a reason for the resubscribe, as well as confirm.
It is important to note that Paminga does not send out invitations to resubscribe on behalf of any customer or company, nor are we responsible for verifying the validity of your requests.
Mass Resubscribe Contacts in Paminga
If you have more than a few Contacts who you wish to resubscribe, it can be more efficient to leverage a .CSV file to reset their status via a CSV Upload.
Your .CSV will need to have two columns:
- Contact ID (As an alternative, you may use “Email” instead)
- Unsubscribed Contact
The Contact ID or Email column will be used to specify which contact file you are updating. The Unsubscribed Contact column should contain the value “False” for each contact you wish to unbounce.
Once the .CSV is uploaded the Contact’s Subscription Status will be reset.
