Frequently Asked Questions
What makes Paminga a better partner?
What makes Paminga a better partner?
For our Pro and Enterprise customers, we do things that no other vendor will. We know that won't scale to crazy-huge sizes but we don't care.
We would rather help you with your problems and have a relationship that lasts for decades than be the biggest or fastest growing.
You will be blown away. You can schedule time with experts at will using our public calendars — at no additional cost.
Those experts will bring an experienced software engineer to the call as needed.
You (and your software people if applicable) can talk live with our software people — without limitation — when that's what's needed to help solve your problem.
You can talk with your dedicated Customer Success Manager, who is absolutely an expert in Paminga, without limitation. And the meter is not running. Unlimited live support is 100% unique to Paminga.
We solve problems. It's what we do. It's how we operate. It's been that way for a dozen years with our previous brand/platform, Net-Results.
Where is Paminga based/located?
Where is Paminga based/located?
Paminga is based in Denver, Colorado, USA, where its parent company was founded in 2003.
Does Paminga include all the marketing automation features we need?
Does Paminga include all the marketing automation features we need?
Paminga is a full-featured marketing automation platform and includes the features one would normally expect:
- Branching workflows, drip series, A/B testing
- Drag & drop builders for emails, landing pages, forms, workflows, and audience segments
- Mature, robust integrations with CRM platforms like IFS Cloud CRM and Salesforce and Microsoft Dynamics/D365
- Website visitor tracking and identification
- Multi-variate lead scoring
- Extensive, customizable reporting & dashboards
Does Paminga integrate with the other tools we use?
Does Paminga integrate with the other tools we use?
Paminga has robust integrations with major CRM platforms, webinar providers, social media platforms, content management systems, video hosting platforms, Zapier and more.
Who is behind Paminga?
Who is behind Paminga?
Paminga is new brand from Net-Results, a marketing automation platform with 1,000's of users across the globe.
We took all we learned from growing Net-Results and created Paminga, a new marketing automation platform that combines enterprise-class marketing automation with the usability of an attractive, intuitive consumer app.
The company behind Paminga is privately held (no outside capital), based in Denver, Colorado, and has operated continuously since 2003, having been profitable since its inception.
The business has evolved through several forms in those 20+ years:
- Founded as an I.T. consulting company in March, 2003
- Evolved into a web design/hosting firm
- Became a digital marketing agency building websites, driving traffic and conversions
- Created our first software: a web-based tool to identify & track website visitors.
The tech that underpinned that solution is a part of Paminga today - Launched a marketing automation platform called Net-Results. Grew to 1,000’s of users across 5 continents
- Built Paminga, an all-new platform from the ground up as a foundation for the next 20 years
What is Paminga's funding situation? Will you be around 10 years from now?
What is Paminga's funding situation? Will you be around 10 years from now?
Paminga is privately funded with no outside capital or investors outside of the founding ownership.
The company behind Paminga has operated continuously since 2003. Profitable since its inception, our track record is one of sound financial stewardship.
Paminga was built to be the foundation for our next 20 years. We hope you'll join us. 🙂
How much does Paminga cost?
How much does Paminga cost?
Head over to our pricing page to see for yourself 🙂
Does Paminga have an API?
Does Paminga have an API?
Paminga offers 2 different APIs
- A JSON-RPC API
- A GraphQL API
These APIs support nearly every operation possible in the Paminga platform.
What support options does Paminga offer?
What support options does Paminga offer?
Starter
Starter plans are self-service.
Plus
Email support is available during normal business hours.
Pro
Email support is available during normal business hours.
Video/live support is available per plan limits.
Enterprise
- Unlimited, live support from your dedicated Customer Success Manager is available during normal business hours.
- Schedule live screen sharing sessions your dedicated Customer Success Manager as you wish via dedicated Calendly link.
My company has many millions of contacts. Can Paminga handle a large database?
My company has many millions of contacts. Can Paminga handle a large database?
Yes, we can handle your large database.
Our largest accounts have more than 25,000,000 contacts.
How is Paminga's Email Deliverability?
How is Paminga's Email Deliverability?
It's excellent, thanks for asking! 😉
We partner with the world's leading email delivery companies including Twilio/SendGrid and Resend.
If you require HIPPA compliant email delivery, we work with Paubox.
Dedicated IP addresses are available upon request, as are dedicated IP address pools if your volume is particularly large.
Paminga has automated blacklist monitoring in place for all IP addresses and a policy of proactivity.
Can you tell me about Paminga's security?
Can you tell me about Paminga's security?
Paminga is SOC 2 Type II compliant. We partner with third-party firms to conduct regular audits.
What is SOC 2?
SOC 2 is an audit report developed by the American Institute of CPAs (AICPA).
The audit evaluates controls related to security, availability, processing integrity, confidentiality, and privacy of a system.
There are two types of SOC 2 reports:
• Type I: checks if a company is compliant at a point in time.
• Type II: confirms that a company is still compliant during an observation window (typically 6 months).
How can I access the SOC 2 report?
Paminga's SOC 2 report is available upon request. An MNDA may be required.
Can you answer a questionnaire?
If you have a questionnaire that needs filling, please contact us.
